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TECHNICAL HELP DESKS
Solid Support… 24 X 7
Our Helpdesk service offering is a single point, 24X7, 365 days, interface
for all your IT and technical support requirements. It is a unique platform
for logging, tracking, reporting and resolving all IT related issues of your
customers /employees offering them low hold times, quality service, and
complete customized IT support.
Our services combine the best of both the worlds of self-help and consultant
assistance. We will own and manage the root cause analysis process to
understand and implement appropriate measures in order to prevent recurring
problems and trends.
Whether providing a complete Helpdesk solution, supplementing an internal
Helpdesk or referring /escalating incidents to more specialized entities for
resolution our Technical Helpdesk services is the perfect answer.
Our services help you dramatically reduce the costs of providing IT support
to your customers/employees, while increasing productivity and improving the
overall customer/employee experience.
Service Offerings
Product Support
- Software Product Support
- Application Support
Technical Support
- Production Support
- Hardware Product Support
- Network Support
- General IT Helpdesk
Technologies
- Microsoft
- IBM
- Novell
- Oracle/SAP/Peoplesoft
- Sun
Service Levels:
- Level 0 support (self help services extended globally including R&D)
- Level 1 support (Call Center Services extended)
- Level 2 support (enhanced Call Center Services extended Globally as
required)
For additional information and pricing options, please call 866-551-7101
or send us a
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